The Manifesto

Why most coliving consulting fails.
From a consultant.

Nine tenets. Written after twenty years of operating hospitality and three years of watching people sell advice on it. Read this if you are about to hire someone. Or before you become one.

  1. 01

    Advice from people who have never sold a bed

    Most of the coliving advisory field has never handled a booking dispute at nine on a Sunday night. Never told a paying guest their behaviour ends the stay. Never fired a chef mid-service, or restocked a bar at two in the morning because the guest count doubled without warning.

    The advice reflects that. It is legible, elegant, deck-shaped. And useless the moment the house is full and something is on fire.

  2. 02

    Community is not a slide

    Every failing coliving I have been sent to look at claims community. Every one of them has stopped doing the two boring things that build it. Fewer optional activities. More non-negotiable rhythm. That is the entire mechanic.

    You cannot buy your way there with programming, hire your way there with a “community manager”, or brand your way there with a manifesto page. It shows up in the second and third year. Or it never does.

  3. 03

    The building is not the business

    A beautiful villa in a beautiful place is not a business. It is a set. The business is the mechanics laid over it. The rhythm, the filtering, the pricing ladder, the referral loop. Take the mechanics away and any coliving is a nicely furnished loss.

    Which means the property is the smallest decision. Most of the field talks about it as if it is the largest.

  4. 04

    “Frameworks” are usually excuses

    Watch out for advisors selling frameworks. A framework is a promise that a problem you have not diagnosed can be solved by a slide you have not read carefully.

    The work is not a framework. It is a hundred and forty decisions per week, each of which changes the number the investor cares about a little. The advisor either has the reps or does not.

  5. 05

    Fit before fill

    The industry sells you fill. Fill your rooms. Fill your beds. Fill your platform.

    The number that matters is fit. Fit is what makes the room stay full. Fit is what turns the third-month resident into the ninth-month resident. Fit is what turns one paying guest into two paying friends of guests. Fill without fit is a customer-acquisition treadmill dressed as a business.

  6. 06

    Never optimise a broken concept

    If the concept is wrong, no operating detail rescues it. Better lights, better mattresses, a better chef, a better website, better copy, better funnel. None of them can carry a house whose reason to exist is unclear.

    The first work of any engagement is deciding whether the concept holds. If it does not, the honest advisor says stop. Advisors who never say stop are salespeople with better vocabulary.

  7. 07

    Founder-absent projects fail this format

    Coliving works because someone with a personal reputation is standing in the kitchen on night one, then night forty, then night four hundred. Founder present is not an aesthetic. It is the operating model.

    The projects sent to me that fail this test almost always fail the launch. Absentee owners cannot buy their way into a community. Try to build one anyway and you are running a hostel with better copywriting.

  8. 08

    Selectivity is the whole business

    Every guest you say no to is a promise to the ones you said yes to. Every project I say no to is a promise to the ones I said yes to. It is not a marketing move. It is the mechanic.

    Which is why we take six to eight projects a year. And why we publish the ones we turn down. The rejection is the credibility.

  9. 09

    The receipts test

    The single question I would ask an advisor before hiring them. Show me the last three months of an operating ledger from a house you personally run. Not a client’s. Yours.

    If they cannot, they are teaching a subject they have not sat the exam in. This is what almost every advisor in the field is doing.

“Advise on the thing. Or run the thing. Do not sell one and pretend the other.”

Steve Haynes · Founder, Savi Coliving

Chat

Cookies

We use analytics to understand which pages get read, and (optionally) marketing pixels to show you relevant ads on LinkedIn or Meta. You can decline and still use the site normally.

Privacy policy